The Spectrem Group's Millionaire's Corner has released highlights of a study that looks at how retirement plan participants access their accounts. I think the main takeaway is that participants will use the method that is most convenient. If they are working in front of a PC or Mac, that will be a primary tool -- at or near 80% across all demographic groups. Most, of course, are always near their iPhone or other smartphone, so that is used by a vast majority as well. Tablets (including e-readers) have become very popular, but they are not quite as universal as smartphones, so while the usage numbers are strong, they are not as high as for smartphones or PC's/Mac's. By the numbers, here are Spectrem's highlights:
The last decade has been nothing short of phenomenal in how mobile technology has transformed how we access information. It wasn't so long ago that a participant had to call a customer service center and listen to a menu of voice prompts to get account information. The incredible popularity of smartphones and other mobile technology has enabled participants to easily access account information 24/7.
Blog Author - Ken Felsher
With over 25 years of writing, editing, and research experience. I enjoy sharing with my readers my love of working with content on a variety of subjects.
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