Are we there yet? If you are flying on Delta, you can now check on your iPhone or iPad to see where your flight is. And that is not all that the app does. You no longer need to pay to see a movie or TV show on your flight. The app allows you to select your favorites and watch them at no charge. (There are additional charges for select premium content.) Delta is not alone in this endeavor. United this past Spring updated its apps to offer passengers access to its in-flight entertainment. Hawaiian Airlines has been offering passengers iPad Mini's for about a year, although at a fee for most. Australia-based Qantas has been providing passengers with access to customized iPads.
It makes sense that this trend will increase in the near future. Undoubtedly, the vast majority of passengers have a smartphone or tablet with them as they travel. There is little reason to pay a fee for in-flight entertainment options. From a competitive standpoint, it seems intuitive that integrating the airline apps with the passengers' devices will make for a more pleasant experience and, ideally, result in more return customers. There is probably a cost, perhaps significant, to make the switch from the "old school" entertainment options. It seems, however, that Delta, United, Hawaiian, and Qantas have already made the judgment that passengers prefer using their mobile devices.
Blog Author - Ken Felsher
With over 25 years of writing, editing, and research experience. I enjoy sharing with my readers my love of working with content on a variety of subjects.
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